Service Desk

User requirements on IT systems and infrastructure are becoming more complex as users expect 24x7 technical support on an increasingly diverse set of applications and devices. Organizations must balance the need to meet user requirements while driving down the cost of providing quality service. Our single point-of-contact Service Desk offering provides a cost-effective approach to managing incidents and service requests to resolution. We manage our service based on Information Technology Infrastructure Library principles to deliver low risk solutions that work.

We offer a broad range of Service Desk Services:

  • Incident Management
  • Service Management
  • Problem Management
  • Service Level Management
  • Change and Configuration Management

Our Service Desk Services promote business productivity:

  • Increase user satisfaction through improved call resolution and remote support
  • Enhance decision making through robust reporting and standard metrics
  • Reduce costs through centralized remote support and self-service tools