Customer Care

If having problems with this form, please call
1-800-966-9882
(Toll-free number for customers with valid maintenance agreements)
Monday - Friday
8am - 5pm EST

e.POWER Customer Care:
Customer Support
Submit a Service Incident Report (SIR)
FAQs
Training
e.POWER Training Schedule

 

Northrop Grumman has earned the trust of e.POWER customers such as the City of New York, Xerox Corporation, and the Department of Defense by offering superior service and support for its product offerings, including active maintenance contracts custom-tailored to specific needs. And as you would expect from a company harnessing the power of the Internet, Northrop Grumman has designed this e.POWER Customer Support module of its Web site to be a useful tool for vendor/customer interaction.

Summary of Customer Support
Outlines the basic structure of e.POWER maintenance service and support offerings.

Submitting a Service Incident Report (SIR)
Existing e.POWER customers can complete service incident reports (SIRs) and submit them online to the e.POWER call center. Customers with ongoing maintenance agreements can also submit SIRs for answers to operational questions.

FAQs (Frequently Asked Questions)
FAQs provides a knowledge base of commonly asked questions for the currently supported releases of e.POWER.

Training
Training is available for the full line of business process solutions offerings including e.POWER, eOPF, e.Assessment, etc. And there are a variety of training options available: instructor-led classroom, on-line, or a blended approach, to meet customer requirements.

Professional Services
e-Solutions offers several types of technical labor services that provide valuable customer support for an e.POWER environment.

Customer Sastisfaction
One of the cornerstones of the e.POWER Quality Management Program is the measurement of customer satisfaction. Through our regular customer satisfaction interviews using the Northrop Grumman Customer Performance Evaluation we request customer feedback regarding the solutions and services we provide.

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