Network Management Services

Network Management Services provide complete support for the management and support processes for Local Area Networks (LAN) and Wide Area Networks (WAN). Services are provided either on-site or remotely from a Northrop Grumman facility such as a network operations center (NOC).

Network Management Services include the following, for example:

Managed Services - Network Management Services

  • Network Architecture
    • Firewalls, routers and switches
    • Server Network Interface Card (NIC) Teaming (High Availability Architecture)
    • Load Balancers and Intrusion Detection Systems
    • WAN/LAN Integration and Storage Area Networks (SAN)
    • Telco Services, including Multi Protocol Label Switching (MPLS) and Voice over Internet Protocol (VoIP)
  • Network Engineering and Design
    • High Availability and Cyber Security
    • Cable Plant Design and Installation
  • Installation and Configuration Services
  • Network Operations
    • Monitoring, alerting and reporting
    • IOS and Firmware Patch Management
    • Troubleshooting and Problem Resolution
  • Skilled Staff with Multiple Industry Networking and Cyber Certifications
  • Network Utilization Capacity Management
  • Connectivity troubleshooting and monitoring
  • Performance and availability management, including eliminating bottlenecks
  • Pro-active preventive management and highly efficient reactive capabilities for unexpected repair problems
  • Leverage MPLS enhanced features and functionality to effectively support DIR’s customers attached to the TEX-AN backbone
  • Rigorous change and configuration management, including auto-discovery process and performance thresholds
  • Automated preventive notification, pre-failure alerting, trend analysis, event correlation and root cause analysis
  • User account administration, network devices and configuration, and change management
  • Standard monthly reports, including network services reports and incident reports


There are many direct benefits to your organization when you use our Network Management services, for example:

  • Trained and certified IT professionals manage your mission critical IT infrastructure
  • Maximization of network performance and availability
  • Reduced costs due to leveraged resources and staff
  • No hiring, training or staff retention issues, which distract from your primary business
  • Your investment is protected when we utilize customer-owned equipment or offer our standard network management suite
  • Northrop Grumman has first-hand experience working with DIR’s TEX-AN platform

Service Level Agreements

Multiple standard Service Level Agreements are offered for Network Management services. Bronze Level that includes monitoring Monday-Friday, 5 days/week, business hours coverage (8am. – 5pm. Central Time), Gold and Platinum Level that includes monitoring: 24 hours a day x 7 days a week x 365 days per year monitoring, alerting and troubleshooting of network devices (i.e. routers, switches, firewalls).

Contact Information

Michael Ashby
Program Manager
Office (512) 374-4124

Tyler Ellis
Contracts Administrator
Office (804) 516-9498

Austin Office
7745 Chevy Chase, Bldg 5 Suite 100
Austin, TX 78752
(512) 374-4100

Current Texas DIR Contracts

Managed Services Contract No. DIR-SDD-2175