Onsite Support and Moves/Adds/Changes (MAC) Services

Managed Services - On-Site SupportNorthrop Grumman’s Onsite Support and MAC services provide complete support for the desktop, including software and hardware. MAC services are provided to assist in all activities ranging from deployments and software installations to office moves, as well as common changes like RAM or hard disk drive upgrades.

Technical On-Site Support

We provide certified onsite technicians for hardware and software support of both in-warranty and out-of-warranty equipment. Our technicians are available to perform all desktop services to the customer.

Our desktop service delivery organization is committed to providing each of our customers the highest level of quality hardware maintenance currently found in our industry. Our well trained and experienced field technicians will rapidly determine the cause of, and resolve, any identified system problem, malfunction, or failure presented to them.

Onsite Support and MAC services Include the Following:

  • Certified and trained technicians are accessible at customer site
  • Return equipment to service along with providing additional personal service such as interfacing with existing customer help desks, support of customer specific applications, and desktops
  • Installation and/or de-installation of desktop hardware, software, printers and peripherals
  • Equipment upgrades and configuration
  • Packing and unpacking of equipment
  • Swapping/replacement of equipment
  • Physical relocation of equipment
  • Software installation, upgrades and patching
  • Coverage for both in-warranty and out-of-warranty equipment available
  • Emergency hardware and software fixes
  • Standard monthly reports delivered to you, including SLAs, root cause analysis, failed device analysis, and trend analysis

Benefits

There are many direct benefits to your organization when you use our Onsite Support and MAC services:

  • Higher level of service delivered with increased user satisfaction
  • Familiarity with staff
  • Minimization of possible workplace disruptions
  • Knowledge of customer’s unique requirements

Contact Information

Michael Ashby
Program Manager
Office (512) 374-4124
Email: michael.ashby@ngc.com

Tyler Ellis
Contracts Administrator
Office (804) 516-9498
Email: Jarrad.Ellis@ngc.com

Austin Office
7745 Chevy Chase, Bldg 5 Suite 100
Austin, TX 78752
(512) 374-4100

Current Texas DIR Contracts

Managed Services Contract No. DIR-SDD-2175