Software Services

Managed Services - Software ServicesNorthrop Grumman’s Software Services provide a complete solution for managing software, from the operating system to patches to software upgrades and electronic distributions. In today’s complex environment, you need IT professionals to provide high quality solutions to help your users be as productive as possible. In addition, we help to support and secure your network and desktops.

Software Services include the following:

  • Software configuration management
  • Patch management solutions
  • Identification and distribution of security patches
  • Efficient, automated and policy-based electronic software distribution
  • Management of an enterprise software distribution (ESD) system
  • Software infrastructure design to match your business environment
  • Operating System image management
  • Support of enterprise-level and department-level requirements for software distributions
  • Standard monthly reporting, including SLAs and status reports
  • Software as a Service (SaaS)


  • Minimal disruption to end users during software updates
  • Reduced impact of virus and security incidents with a higher level of desktop security
  • Minimal impact to IT support and business processes
  • Lower costs due to leveraged resources/staff
  • No hiring, training or staff retention issues

Service Level Agreements

Multiple standard service level agreements are offered for Software Services: Bronze, Gold and Platinum Levels.

Contact Information

Michael Ashby
Program Manager
Office (512) 374-4124

Tyler Ellis
Contracts Administrator
Office (804) 516-9498

Austin Office
7745 Chevy Chase, Bldg 5 Suite 100
Austin, TX 78752
(512) 374-4100

Current Texas DIR Contracts

Managed Services Contract No. DIR-SDD-2175