Standard and Ad Hoc Reporting and Documentation

Standard and Ad Hoc Reporting and DocumentationNorthrop Grumman has proven success in providing accurate, timely and quality reports to meet the business needs of our customers. Historically, we have shown that we have the practical technical skill sets and capabilities available to create standardized and ad hoc reports through the use of  multiple data sources. We have automated the production and distribution of many standard reports through the use of innovative tools and processes for the benefit of our customers.

Standard and Ad Hoc Reporting and Documentation Services include, for example:

  • Help Desk
    • Average call abandonment rates, call handling time and speed to answer
    • Customer satisfaction survey results
  • Asset Management
    • Manage New and Retired Assets
    • Upcoming Maintenance Renewals
  • Server Performance
    • Uptime and Memory Usage
    • Available Disk Space and CPU Utilization
    • Network Bandwidth Utilization and Outages

Report delivery options include, for example:

  • Hard Copy
  • Email
  • Online Access
  • Download

Through our proven practical experience, Northrop Grumman will provide reporting to the agencies via reliable, repeatable and consistent processes to help ensure reports are delivered in an accurate and timely manner.

Contact Information

Michael Ashby
Program Manager
Office (512) 374-4124

Tyler Ellis
Contracts Administrator
Office (804) 516-9498

Austin Office
7745 Chevy Chase, Bldg 5 Suite 100
Austin, TX 78752
(512) 374-4100

Current Texas DIR Contracts

Managed Services Contract No. DIR-SDD-2175