Performance Requirements

  1. Systems Sustainment
  2. Systems Development, Migration and Integration
  3. Information Services
  4. Systems Operations
  5. Systems Engineering
  6. Configuration Management
  7. Architecture and System Design
  8. Information Assurance (IA)
  9. Security
  10. Testing
  11. COTS Manuals and Supplemental Data
  12. Software License Management
  13. Transition and Decommissioning Plans
  14. Prototypes

Systems Sustainment

The contractor shall support system sustainment activities to include maintaining existing legacy systems and environments IAW disciplined engineering practices and to sustain applications, databases, and interfaces. The contractor shall provide application services to support, maintain, and operate systems or services which are compliant with the DoD Information Assurance Certification and Accreditation Process (DIACAP) and DoDI 8500.2, Information Assurance Implementation or Intelligence Community Directive (ICD) 503 as applicable in the task order.

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Systems Development, Migration and Integration

The contractor shall provide services including, but not limited to, software development, software security, web services development, web services testing, smart phone or other IT devices applications and testing, security layer integration, database clean-up, data wrapping, and data conversion. The contractor shall provide system performance tuning, system re-hosting, and integration services. The contractor shall provide systems migration and integration support services to migrate legacy systems to an Enterprise Resource Planning System (ERP) or an existing standard infrastructure such as the Global Combat Support System (GCSS) or DoD Enterprise Computing Center (DECC).  The contractor shall use only Government-Off-The-Shelf (GOTS) tools or approved Commercial-Off-The-Shelf (COTS) tools for systems design and development, or incorporation in system solutions.

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Information Services

Task orders for classified and mission-system networks will follow guidance and standards as identified in the task order. The contractor shall provide application and content presentation services that identify  and exploit existing services, create new SOA applications and data services, create presentation services, define, align and register vocabularies, expose the information assets for discovery in the Metadata Environment (MDE) for Communities of Interest (COIs), provide wrapping services, and provide data layer connectivity.

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Systems Operations

The contractor shall provide operational support services including, but not limited to, database administration, systems administration, to include system performance monitoring and tuning, customer training, and help desk support in support of legacy applications and systems or in support of new systems that are developed in compliance with the target enterprise architecture.

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Systems Engineering

The contractor shall employ disciplined systems engineering processes in accomplishing contract taskings, using commercial best practices in accordance with AFI 63-1201, Life Cycle Systems Engineering or applicable ISR guidance, for systems engineering processes in planning, architecting, requirements development and management, design, technical management and control, technical reviews, technical measurements, integrated risk management, configuration management, data management, interface management, decision analysis, and test and evaluation, verification and validation. Task orders may further refine the systems engineering processes according to MAJCOM policies and practices. The contractor shall employ the principles of open technology development described in the DoD Open Technology Development Guidebook and in Net-Centric Enterprise Solutions for Interoperability (NESI) body of knowledge  and systems engineering activities used in developing contractor solutions shall adhere to open architecture designs  for hardware and software, and employ a modular open systems architecture approach.  The contractor’s systems engineering planning and design activities shall also adhere to the DoD’s Information Sharing  and Net Centric Strategies published by the DoD CIO and the engineering body of knowledge and lesson’s- learned accumulated in NESI.

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Configuration Management

The contractor shall accomplish Configuration Management (CM) activities as described in the task order. CM activities include baseline identification, change control, status accounting, and auditing.

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Architecture and System Design

The contractor shall support the design and development of systems and associated enterprise architectures. The contractor shall provide all required architectural documentation in compliance with Department of Defense Architectural Framework (DoDAF) Enterprise Architecture guidance or other frameworks as identified in the task order.

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Information Assurance (IA)

The contractor shall ensure that all application deliverables meet the requirements of the DoD Information Assurance Certification and Accreditation Process (DIACAP) and DoDI 8500.2, ICD 503, or the most current standards and guidance that are applicable. This includes Certification and Accreditation (C&A) activities. The contractor shall provide applications services that are in compliance with and support DoD and USAF Public Key Infrastructure (PKI) policies or IC PKI policies as applicable. The contractor shall support activities to make applications PK-enabled (PKE) in order to achieve standardized, PKI-supported capabilities for digital signatures, encryption, identification and authentication. The contractor shall assist in defining user and registration requirements to Local Registration Authorities (LRAs). The contractor shall provide solutions that meet confidentiality, data integrity, authentication, and non-repudiation requirements. Contractor solutions shall comply with National Institute for Standards and Technologies (NIST) and Federal Information Processing Standards (FIPS) standards or IC standards as applicable.

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Security

The contractor shall provide security and information assurance support, protecting information and information systems, and ensuring confidentiality, integrity, authentication, availability and non- repudiation.  The contractor shall provide application services support for Certification and Accreditation (C&A) processes, DIACAP processes, SISSU processes, Enterprise Information Technology Data Repository (EITDR) certification or ICD 503.

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Testing

The contractor shall conduct rapid testing and deployment of Core Data Services and Aggregation and Presentation Layer Services using distributed testing environments. The contractor shall develop dynamic testing environments to support C&A and functional testing. For mission systems and Top Secret networks, the contractor shall perform testing IAW standards, policies and guidelines identified in the task order.

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COTS Manuals and Supplemental Data

The contractor shall provide documentation for all systems services delivered under this contract. The contractor shall provide COTS manuals, supplemental data for COTS manuals, and documentation IAW best commercial practices (i.e. CD-ROM, etc.). This documentation shall include users’ manuals, operators’ manuals, maintenance manuals, and network and application interfaces if specified in the task order.

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Software License Management

When required at the task order level, the contractor shall provide maintenance and support to control the entire asset life-cycle, from procurement to retirement, which includes applications, license agreements as well as software upgrades. The contractor shall provide asset inventory and services that track the financial aspects of an asset to include cost and depreciation, contract management, leases, maintenance agreements and service contracts. The contractor shall provide support summary information to include the general terms and conditions, benefits, strategic and tactical directions, license ordering information, internal billing process, pricing and deployment and support of the products included in the agreement. The contractor shall support common practices for ordering assets, tracking orders   and assets, and tagging the assets. The contractor shall support application installation, operations, customer support, training, maintenance, sustainment and configuration control, to include the procurement of supporting software licenses.

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Transition and Decommissioning Plans

The contractor shall create transition and decommissioning plans that accommodate all of the non- authoritative data sources (non-ADS) interfaces and ensure that necessary capabilities are delivered using approved ADSs.

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Prototypes

The contractor shall develop prototypes as required in task orders. The contractor shall operate and maintain prototype applications, models and databases to determine optimal solutions for integration concepts and problems integral to the integration process. The contractor shall develop schedules and implementation plans with definable deliverables, including parallel operations where required, identification of technical approaches, and a description of anticipated prototype results.

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NETCENTS-2 Application Services