After a successful apprenticeship, Jack is now an infrastructure engineer for Northrop Grumman in the United Kingdom.
I joined Northrop Grumman in January 2014 working at the Coventry facility in the UK, as an IT apprentice. The apprenticeship was both a great introduction for me to the workplace and to the IT industry. A few highlights for me during that year was being able to travel to other Northrop Grumman UK sites providing IT support and being involved in many IT projects. After my apprenticeship had finished I was offered a full time job working for Northrop Grumman UK as a Desktop Support Technician. I continued in this role for 4 years where I also became a mentor for future apprentices.
In 2018 I felt like I needed a new challenge and so I applied for an internal opening for a role as an Infrastructure Engineer. My application was successful and I have now moved into this role and facing new challenges as I once again grow. I am enjoying the new role and relish the new challenges that I will face in the future.
Q: What advice would you give current students about pursuing a career in IT?
A: I would advise students to find out what they enjoy about IT and to find a route that best suits that. For an example if you enjoy helping people or solving problems then a helpdesk is a great place to start, this was the path that I followed. Also if you know someone who is working in IT I’d also recommend speaking to them to see what their experience is and whether their career path appeals to you.
Q: In your apprentice role, what did it teach you?
A: My apprenticeship taught me that people skills were just as important as technical ability and that communication is a key factor when working with both peers and supporting customers. My apprenticeship gave me the skills and confidence to apply for more challenging work.
Q: What did your apprenticeship course consist of?
A: My apprenticeship course was a combination of both onsite work experience and offsite college modules. The college modules helped teach me the core skills needed to work within an office environment and introduced me to essential IT tools that I now use every day. After passing my apprenticeship, my college awarded me with a Level 3 Diploma in Professional Competence for IT and Telecoms Professionals qualification which I was proud to receive after the hard work I had put into the course.
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