Do you desire a patriotic
role and the chance to defend our nations cyber infrastructure Do you enjoy
learning about new technologies and how they can be used to provide cutting
edge services to our customers If so, then look to join the Northrop Grumman
Mission Systems team.
The Cyber Program Manager position will be located in Arlington, VA.
The qualified applicant will responsible for leading a
team of experienced cyber security professionals responsible for reviewing,
researching, vetting and documenting computer network defense attributes in a
call center environment. Duties include but not limited to:
Manage a team of Incident Response Analysts in a
Develop a performance measurements framework and
facilitate feedback system to team members on issues such as customer service,
communication, and technical skills, in order to enhance the quality of support
Participate in the development of a service
level agreements and ongoing management of service level compliance and
Create and maintain a training program for
increased business, customer service and technical knowledge.
Develop and demonstrate an understanding of
customer and business needs.
Resolve escalated customer and vendor issues.
Resolve daily issues of a complex scope that
impact the team and overall business objectives.
Manage Cyber Operations Center resources for
optimal performance. This will consist of resource management for incoming
customer inquiries, projects, and administrative responsibilities.
Maintain a high level of employee morale within
the team by creating a high performance organization.
Obtain equipment, tools, and space needed to
allow team members to adequately support the customers.
Develop and update plans for new product/service
Prepare and train the support team for new
Assist in the professional and technical
development of team leaders enabling them to set technical goals, monitor,
mentor, and coach and assist team members to deliver quality support.
Assist the Operations Center director with the
preparation and administration of departmental budget and business plans and
Conduct research that focuses on identification
rapidly emerging cyber threats, and the methods and processes employed by adversary
employment of cyber intrusions.
Perform analysis and tracking process, including
highly focused studies and analyses to support development of processes for the
identification, refinement, and prioritization methodology of Cyber
Conducts research and evaluates technical and
all-source cyber intelligence to develop in-depth analysis and assessment on
threats to critical networks and critical infrastructure.
Conduct complex cyber intelligence analysis,
coordination, and interaction across a broad range of joint and interagency
Coordinate with technical, forensic and incident
management personnel to develop a comprehensive understanding of the intent,
objectives and activity of cyber threat actors.
Prepares assessments and cyber threat profiles
of current events based on sophisticated data/information collection, and
research, using classified and open source information sources.
Produce high-quality deliverables (e.g. white
papers, presentations, recommendations, and findings) for senior US government
intelligence and network operations officials.
Support the development of performance metrics.
Assist with developing and maintaining documented
processes and procedures.
Work effectively with a diverse group of
Information Technology and Security professionals in US government, foreign
governments and the private sector.