PC Network Support Tech 3-19021582

Location: Clearfield
US Citizenship Required for this Position: Yes
Relocation Assistance: No
Clearance Type: Secret
Number of Openings : 1
Shift : 1st Shift

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact peoples lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nations history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, theyre making history.

Northrop Grumman Innovation Systems designs, builds and delivers space, defense and aviation-related systems to customers around the world. Our main products include launch vehicles and related propulsion systems; missile products, subsystems and defense electronics; precision weapons, armament systems and ammunition; satellites and associated space components and services; and advanced aerospace structures.

Northrop Grumman is seeking a PC Support Tech 3 to join our team in our Clearfield, UT location.


** Secret Clearance required for this position**

 The PC Support Tech 3 will be responsible for the following:

  • Provide primary, secondary and tertiary support for users of desktop computers and peripherals
  • Provide support for network and connectivity issues Layer 1/Layer 2
  • Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes
  • Coordinate issues and solutions with other IT support personnel and users
  • Respond to user issues in a timely, professional, and effective manner
  • Work as a member of a team and provide off-hours, on call, support when required
  • Create and track incidents and document resolution
  • Ensure compliance with established company security policies and accepted risk impact to the business
  • Create and maintain IT-related documentation (e.g. installation notes, process documentation, inventory, etc.)
  • Support IT projects as required
  • Set goals and manage the delivery objectives for end-user impacting projects such as IT equipment moves, operating system upgrades and other large scale projects.
  • Perform routine administrative and technical tasks such as reviewing operating logs, performing system imaging, creating user accounts and various reporting. 


Minimum Qualifications/Abilities:

  • Expert level troubleshooting skills with the ability to use tools and experience to resolve complex problems, in a highly complex Enterprise environment. 
  • Experience with SCCM imaging
  • Experience with Windows 7/10
  • Experience with Active Directory
  • Experience with Group Policy
  • Must be self-directed
  • Work at a high level with minimal supervision
  • Work well under pressure and meet deadlines
  • Troubleshoot hardware and software issues related to desktop systems and peripherals
  • Effectively diagnose and mitigate network connectivity issues
  • Deploy new hardware, peripherals (standalone or networked) and software
  • Troubleshoot and repair mobile devices (iPhone, iPad)
  • Quickly determine user issues and take action to solve problems
  • Assist users via remote support tools, by phone, or at the users desk
  • Use operating system tools to mitigate system issues
  • Install and configure printers, projectors and other peripherals
  • Follow standard processes and documentation
  • Lift 50 lbs
  • Must possess a valid drivers license to be considered for position
  • On-call availability

Required Credentials:

  • Secret Clearance and Security + certification

Preferred Qualifications:

  • Experience in a highly-regulated, engineering industry (e.g. Aerospace) is a plus
  • Microsoft, Cisco and other certifications a plus

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

Job ID: 19021582

  Reasons to apply:

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like flexible work schedules, education assistance and paid time off.
Secret Required