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PC/Helpdesk Support Tech 2 - Strike-19020494

Location: Melbourne
US Citizenship Required for this Position: Yes
Relocation Assistance: No
Clearance Type: Secret
Number of Openings : 1
Shift : 1st Shift
Description

Northrop Grumman is seeking a Service Helpdesk Technician to join our Enterprise Services team in Melbourne, FL. The successful candidate will provide day-to-day service desk and operational support for a strategic program. The selected candidate will have technical skills that demonstrate a strong understanding of Service Desk and overall IT operations, demonstrates effective interpersonal skills, resolves technical problems, and answers queries by telephone in support of internal customer computer hardware, software, network, and telecommunications systems, possesses excellent problem solving skills, and will contribute to deliverables and performance metrics where applicable.

This role have significant local support presence in task workflow and implementation, coordination of both Prod/Dev support, and act as a local technical point of contact for Data Center infrastructure related requests and issues. He/she will function as a member of the team responsible for 24x7x365 helpdesk operations and Data Center monitoring in a mission critical enterprise environment. (This likely will include shift work)

Responsibilities will include, but are not limited to:

  • Serve as point of contact facilitating Incident Management process.
  • Provide technical support for the physical/virtual server infrastructure.
  • Operate incident, change, and problem management ticketing systems, including operating system security & patch management.
  • Provide escort to un-cleared personnel or vendors in order to remediate outages, equipment failures, or contracted installations.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, network and server resources, systems, and key processes.
  • Document, maintain, and disseminate Standard Operating Procedures, knowledge base articles, and other technical processes and procedures as needed.
  • Train new support technicians and ensure they are self-sufficient in a timely manner.

ESCSO

Qualifications

Basic Qualifications:

  • High school diploma or equivalent and 2 years additional education or experience in an IT Customer Support role.
  • Candidates must have a current DOD Secret level security clearance (or higher) with an original adjudication date, or a periodic re-investigation, completed within the last 6 years in order to be considered.
  • Must have a DOD 8570 IAT level 2 baseline certification (example: Security+ CE); OR must have the ability to obtain one within 6 months of start date
  • Must have a general understanding of Servers and Operating Systems, PCs, Laptops, workstations, networks, and other IT equipment (examples: Windows, Unix, Linux, Cisco) is needed.
  • Basic understanding of Windows server operating systems, end-user support in an Active Directory environment, and
  • general understanding of LAN/WAN networking is required.
  • Must have the ability to lift 50 pounds, and the ability to work from ladders, to install equipment and cabling.
  • Must be willing to work various shifts, or after hours, or weekends, as needed.

Preferred Qualifications:
  • Experience working to meet SLAs in an ITIL environment is highly preferred.
  • A+ and/or Network+ certifications.
  • Microsoft Certifications (MCP, MCSE or MCSA).
  • Have strong written and verbal communication skills to communicate clearly and comprehensively to senior leadership and technical experts.
  • Strong organization and time-management skills, a can-do attitude, and a level of comfort with changing priorities.
  • Must be able to work in a fast paced environment where multiple projects are being developed and deployed simultaneously.
  • Active Top Secret clearance.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

Job ID: 19020494

  Reasons to apply:

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like flexible work schedules, education assistance and paid time off.
Secret Required