Principal Human Factors Engineer-19019835

Location: Virtual Posting
US Citizenship Required for this Position: Yes
Relocation Assistance: No
Clearance Type: None
Number of Openings : 1
Shift : 1st Shift

At Northrop Grumman we develop cutting-edge technology that preserves freedom and advances human discovery. Expand your career through experience and exposure, all the while supporting a mission that seeks to ensure the security and freedom of our nation and its allies.

Join us on the edge. the Cutting Edge.

Northrop Grumman's Enterprise Services organization is seeking a Human Factors Engineer. This qualified applicant will become part of Northrop Grumman's internal Service Excellence organization, which in conjunction with our service owners, will rapidly design and develop our enterprise services with a focus on end user experience, business process efficiency, and quality. Our collective goal is to create an outstanding experience for all Northrop Grumman employees who use our enterprise services, while minimizing costs and maximizing our use of available resources.

Roles and Responsibilities Include:

Employ user-centered design methodologies to drive a better user experience in company services
Conduct user research regarding Northrop Grumman employee interaction with internal systems and services
Perform thorough analysis of research data in order to create actionable findings
Be a strong and vocal user advocate that emphasizes the best possible user experience
Demonstrate expertise is user research methods


Basic Qualifications: 

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

BS/BA in Information Communication Technology, Human-Computer Interaction, Psychology, Computer Science, or a related field
5 years relevant job experience with a Bachelor's degree (or 3 years of relevant experience with a Master's degree)
Ability to conduct, analyze and report analysis of user research data

Preferred Qualifications: 

Master's Degree in a related field
Experience with customer experience data and best practices
Experience creating user research plans that align with service strategies and product roadmaps
Ability to create and conduct research scripts Usability Tasks, Interview Questions, Survey Questions, etc.
Ability to identify the best research method for a given business problem
Experience with identifying and mitigating bias
Experience with analyzing large data sets around users, such as web analytics
Superior written and verbal communication skills

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

Job ID: 19019835

  Reasons to apply:

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like flexible work schedules, education assistance and paid time off.
None Required