To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
BS/BA in Information Communication Technology, Human-Computer Interaction, Psychology, Computer Science, or a related field
5 years relevant job experience with a Bachelor's degree (or 3 years of relevant experience with a Master's degree)
Ability to conduct, analyze and report analysis of user research data
Master's Degree in a related field
Experience with customer experience data and best practices
Experience creating user research plans that align with service strategies and product roadmaps
Ability to create and conduct research scripts Usability Tasks, Interview Questions, Survey Questions, etc.
Ability to identify the best research method for a given business problem
Experience with identifying and mitigating bias
Experience with analyzing large data sets around users, such as web analytics
Superior written and verbal communication skills
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.