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NSS Operations Manager

Requisition ID: R10062044

  • Category IconCategory: Engineering
  • Location IconLocation: Cheltenham, Gloucestershire, UK
  • Citizenship IconCitizenship Required: United Kingdom Citizenship
  • Clearance IconClearance Type: Security Check (SC)
  • Telecommute IconTelecommute: Yes-May consider hybrid teleworking for this position
  • Travel IconTravel Required: Yes, 25% of the Time
  • Positions IconPositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation’s Security. Together.

Salary: £67,000 - £100,000

Role Clearance Type: You must be able to gain and maintain UK Government clearance.

Location: Cheltenham House, Cheltenham, Gloucestershire, United Kingdom.

About Your Opportunity:

Work on pioneering projects that use innovation and creativity to solve complex problems. 

Our focus is the successful delivery of projects to our customers and you will be responsible for enabling the conditions required for the National Security Solutions business unit to deliver its business effectively and efficiently. As a part of the NSS leadership team, you’ll work collaboratively with programmes and shared services across the organisation to facilitate smooth running operations.

Your Benefits:

  • Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have.
  • Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments.
  • Employee Incentive Programme – exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel
  • Career Development – opportunity for ongoing professional development and career growth opportunities

Your Responsibilities:

  • Ensure key operating processes for operating NSS are high performing and clearly defined
  • Thatclear Terms of Reference are in place for management and review meetings and these are minuted and tracked
  • Responsible for establishing and tracking of key metrics (KPIs) to allow the leadership team to monitor the operational effectiveness of the Business Unit
  • Lead risk management within NSS, facilitating risk tracking and management of risks
  • Deliver effective resource management processes for NSS and strong utilisation in line with business plans; ensuring that resource workload forecasting is accurate and interfacing with HR and supply chain to ensure that vacancies are filled in a timely manner
  • Ensure that the business’s requirements are well understood by shared services and liaise across NSS to make priority calls appropriately / ensuring that those functions’ requirements on NSS are well understood.
  • Liaise with Enterprise Services to ensure that key audit and compliance actions are in place and appropriately owned within NSS
  • Accountable for the management and delivery of ‘special projects’ (e.g. facility exits / facility build outs / change programmes) recognising that the resources delivering these projects will be based within NSS and also within NGUK’s wider organisation
  • Accountable for liaising with the operating units to enable indirect investment (training / capital investment etc) to be deployed as effectively as possible in line with business needs.

Your Experience:

  • Demonstrable experience in a management position within the defence and security industry
  • A proven leader, ideally within a matrix environment with experience of influencing senior peers. The ability to effectively navigate the matrix structure, working collaboratively with the appropriate stakeholders to bring about the effects desired is a critical skill in the successful execution of this role
  • Clearly demonstrable operational experience, objective setting and management, risk and opportunity management and financial acumen
  • Excellent communication skills, so you can provide clear and concise messaging both externally to customers and internally within Northrop Grumman.
  • A collaborative individual with the confidence and integrity to earn stakeholders’ confidence.
  • Problem solving, influencing, negotiation and organisational skills
  • Adept at dealing with competing priorities and deadlines at a leadership level

Your Future Team:

To me theres nothing more energising than seeing first-hand the happiness of our clients after really digging into their problems with them and wow, does a delivery manager role at Northrop Grumman enable that.”

Northrop Grumman UK – Employee

We are a team of professional project managers with the sole aim to ‘do what we promise’ - we own the delivery of results, focused on quality outcomes.

We solve problems through ‘out of the box’ thinking while applying process and we focus on positivity, flexibility and ingenuity to respond to changing demands. We are proud of the work that we do.

We believe that creating a team that values diversity and fosters inclusion is essential to great performance. We know the best ideas come from diversity of thought, background, perspective, culture, gender, race, age and many other elements. We welcome candidates from all backgrounds and particularly from communities currently under-represented within our industry. We treat everyone with respect and foster safe and inclusive environments.

About Our Responsibilities:

Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We’ll give you space to develop your career, where your ideas can shape the future of the UK’s and Europe’s security and our dynamic business. 

We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do.

How to Apply:

Interested in our opportunity?

Yes – then simply submit your application online. Your application will be reviewed by one of our expert recruiters who’ll then respond advising you of the outcome and next steps for successful candidates.

Possibly, I’d like to find out more – email to connect with one of our Sourcing Specialists who will be happy to support you with any enquires.

Background checks and potentially security clearance form part of the recruitment process, our team will inform you of the procedures when required.

Northrop Grumman UK:

Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers.

Find out more:


Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.

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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.

Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.