Search All Jobs

VDI Operations Administrator (Level 2 or 3)

Requisition ID: R10076566

  • Category IconCategory: Information Technology
  • Location Icon Location: Unknown City, VA, USA   |  Unknown City, AL, USA  |  Unknown City, AZ, USA  |  Unknown City, CA, USA  |  Unknown City, CO, USA  |  Unknown City, FL, USA  |  Unknown City, TX, USA  |  Unknown City, UT, USA +7 more
  • Citizenship IconCitizenship Required: United States Citizenship
  • Clearance IconClearance Type: None
  • Telecommute IconTelecommute: Yes- May Consider Full Time Teleworking for this position
  • Shift IconShift: Days (United States of America)
  • Travel IconTravel Required: No
  • Positions IconPositions Available: 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman’s Enterprise Services (ES) organization is seeking a Virtual Desktop Infrastructure (VDI) Operations administrator.

This position will be virtual remote and can be performed anywhere within the continental United States.

The VDI Ops admin will be responsible within the ES organization for supporting the NG enterprise VDI service across multiple cloud environments (currently Azure and AWS) and on premises. This includes supporting the activities for VDI cloud development, adoption and integration at an enterprise level with a focus on the mission and customer needs of all NG sectors and external partners.

The enterprise service is moving from VMware Horizon to Citrix. This individual will have in depth experience with VDI technologies, and public Cloud (AWS and Azure). The ideal candidate will have the capability of administrating and maturating large enterprise VDI services.

The VDI Ops admin will take responsibility to drive processes improvement through DevOps and automation. The VDI Ops Admin will also collaborate and team with other technical SMEs, business stakeholders, and functional organizations across NG.

Responsibilities include:

  • Support Northrop Grumman Enterprise Virtual Workspace (EVW) environment both on premises and in public cloud (AWS and Azure). 

  • Resolve assigned incident tickets within predefined SLAs

  • Maintain operation of Citrix and VMware farms by coordinating with Vendors, Engineering and other internal teams. 

  • Maintain system documentation and knowledge based (KBs).

  •  Aid the development of a well-informed Enterprise VDI strategy, manage the adoption process and implementation strategies.

  • Promotes adaptive design and modern practices across the enterprise portfolio, facilitating the reuse of ideas, components, services, and proven patterns.

  • Responsible for implementing best practice VDI architectures for the enterprise VDI service, to include providing expertise migrating legacy VMware Horizon infrastructure and applications to the Citrix Cloud; using industry best practice Agile-DevSecOps methodologies or strategies.

  • Provide expertise with VMware to Citrix migrations.

  • Regularly update VDI infrastructure, applications, and software.

  • Work closely with VDI Engineering to monitor and refine the enterprise service.

  • Work closely with IT security to monitor and refine the VDI Service security framework.

  • Responsible for ensuring that all VDI solutions comply with industry and Government mandated security protocols and best-practices; working closely with our Information Security Service line.

  • Responsible for escalating issues, problems, risks, and constraints to the appropriate levels for clarification and resolution.

  • Responsible for communication with Operations Team lead and managment.

  • Responsible for keeping abreast of new and emerging technologies.

Essential Duties and Responsibilities:

  • Experience automated, fault-tolerant, scalable Cloud environments adhering to best practices.

  • Maintain VDI Cloud Infrastructure in Optimal Configuration from both technical and budgetary perspectives

  • Experience refactoring or rebuilding on-premises VDI applications/infrastructure and migration to Public Cloud (AWS and Azure initially)

  • Deploy, test and document development, pre-production, and production environments

  • Improve the operational capabilities of enterprise infrastructure

  • Support the investigation of reported and suspected outage issues, documenting issue, resolution, maintaining a knowledge base of known issues

  • Gain a technical understanding of the existing VDI environments and workloads that are targeted to migrate to Citrix cloud, taking note of any potential gaps or risks.

  • Participate technical discussions, work collaboratively with others, and communicate effectively with customers and team members.

  • On-Call every for 4-6 weeks – will need to be near phone and computer to support outages and other high priority incidents.  Other Occasional after-hours support for maintenance that can’t be done during the day.   

Basic Qualifications for Level 2:

  • Bachelor's Degree with a minimum of 3 years of relevant IT professional experience OR Master's Degree with a minimum of 1 year of relevant IT professional experience OR Associate's Degree with a minimum of 5 years of relevant IT professional experience OR High School Diploma with a minimum of 7 years of relevant IT professional experience.

  • Experience with Citrix design, execution and supporting of VDI based solutions.

  • Experience with Cloud design, execution and supporting of Cloud based solutions.

  • Demonstrated knowledge of Cloud computing technologies and current computing trends.

  • Hands-on experience with cloud-based and/or cloud-native solutions in production workloads.

  • Experienced with Windows and Linux OS

  • Experience working in a DevSecOps environment with teams.

  • Experience communicating complicated VDI designs to management and other IT development partners.

  • Experienced in configuring and maintain gold images for VDI environment

  • Experienced with Citrix environment (NetScaler, ADC, FAS, Storefront)

  • Ability to create/publish secure applications

  • Experienced in administering group policies in support of CITRIX VDI environment

  • Experienced with PowerShell and Citrix PowerShell scripting

  • Experienced in automation of tasks in support of VDI environment

Basic Qualifications for Level 3:

  • Bachelor's Degree with a minimum of 6 years of relevant IT professional experience OR Master's Degree with a minimum of 4 years of relevant IT professional experience OR Associate's Degree with a minimum of 8 years of relevant IT professional experience OR High School Diploma with a minimum of 10 years of relevant IT professional experience.

  • Experience with Citrix design, execution and supporting of VDI based solutions.

  • Experience with Cloud design, execution and supporting of Cloud based solutions.

  • Demonstrated knowledge of Cloud computing technologies and current computing trends.

  • Hands-on experience with cloud-based and/or cloud-native solutions in production workloads.

  • Experienced with Windows and Linux OS

  • Experience working in a DevSecOps environment with teams.

  • Experience communicating complicated VDI designs to management and other IT development partners.

  • Experienced in configuring and maintain gold images for VDI environment

  • Experienced with Citrix environment (NetScaler, ADC, FAS, Storefront)

  • Ability to create/publish secure applications

  • Experienced in administering group policies in support of CITRIX VDI environment

  • Experienced with PowerShell and Citrix PowerShell scripting

  • Experienced in automation of tasks in support of VDI environment

Preferred Qualifications:

  • Must be able to obtain and maintain a security clearance.

  • Experienced in designing and administering Azure Virtual Desktop (AVD,WVD)

  • Experienced in designing and administering Citrix Virtual Apps/desktops in a cloud environment (Citrix/Azure Cloud)

  • Experience using Amazon Web Services, including using AWS native services (Cloud Formation, S3, etc.).

  •  Understanding of Agile (SAFe), DevSecOps and Infrastructure as Code (IaC) is strongly desired.

  • AWS or Microsoft Cloud Certification

  • At least 3 years in enterprise Cloud deployments desired

  • Multiple Cloud platforms (Commercial and Government) – AWS, Azure, Google, IBM

  • Experience cloud automation services

  • Experience with Cloud Access Security Broker (CASB) tools

  • Agile (SAFe) experience preferred

This position reports to Unknown City, VA, USA, however, you are able to work from any of the additional 7 locations listed above.


Salary Range: $68,100 USD - $102,100 USD
Salary Range 2: $83,800 USD - $125,800 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.



Apply Now

Search All Jobs

What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.


Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.