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Manager Product Support 1 – Secret

Requisition ID: R10071650

  • Category IconCategory: Technical Support
  • Location IconLocation: Edwards AFB, CA, USA
  • Citizenship IconCitizenship Required: United States Citizenship
  • Clearance IconClearance Type: Secret
  • Telecommute IconTelecommute: No- Teleworking not available for this position
  • Shift IconShift: Any (United States of America)
  • Travel IconTravel Required: Yes, 10% of the Time
  • Positions IconPositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Put your skills to the test by pushing the boundaries of what’s possible. From global defense to sustainment and modernization to mission readiness, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you’ll have the opportunity to be an essential part of projects that will define your career, now and in the future.

Northrop Grumman Defense Systems is seeking a Formal Training Functional Area Product Support Manager 1 for Edwards AFB, CA. The successful candidate will have direct supervisory or management responsibilities for more than one integrated support element, including systems analysis, spares, provisioning, technical data, training, maintenance or modifications, support equipment and facilities.

Responsibilities include:

  • Daily operations of a team or work unit (direct supervision of the staff, assignment of work, schedules, day to day workflow, and operating costs).

  • Planning program performance, addressing cost, schedule, technical performance, quality, and full responsibility for all aspects of program performance on a mid-size technical services-type contract.

  • Create, implement, and enforce required processes and procedures for team effectiveness.

  • Oversees projects and task assigned to the organizational group.

  • Functions as an advisor regarding tasks, projects, and operations. Becomes actively involved in daily operations when required to meet schedules or to resolve complex problems.

  • Executes departmental procedures that typically affect individual employees within own department. Policy management: Interprets and executes policies and procedures that typically affect subordinate organizational units. Recommends modifications to operating policies.

  • Ensures that projects are completed on schedule and within budget.

  • Maintains frequent interaction with internal personnel and outside customer representatives at various management levels concerning operations or scheduling or specific phases of projects or contracts. Conducts briefings and participates in technical meetings for internal & external representatives concerning specifics operations.

  • Directly involved with the team and is responsible for the assignment of work, setting schedules, directing day-to-day workflow, addressing personnel concerns, and approving time cards for both exempt & non-exempt personnel.

  • May originate support plans for offer to potential customers and provide technical assistance to existing customer personnel. Will forecast and manage budget system.

Basic Qualifications:

  • Must have 10 years of relevant experience with high school diploma/GED. Will consider 6 years of relevant experience with a Bachelor's Degree; or Master's degree and 4 years of experience in flight line, manufacturing, support equipment, tool crib, and/or warehouse and logistics experience.

  • Team leadership and team management experience required.

  • Must be able to direct day to day workflow and make decisions relating to the performance, expectations, and responsibilities of your team.

  • Experience establishing and maintaining operational work schedules.

  • Excellent interpersonal and organizational skills.

  • Excellent oral and written communication skills.

  • Must be willing to work a flexible work schedule that may include extended, alternate/second shifts, holidays, and weekends and support on call status for 24 hours-a-day, 7 days-a-week, 365 days a year.

  • Proficiency with Microsoft Office Suite: Word, Excel and PowerPoint.

  • Must be a US citizen and hold an current DoD Secret security clearance

  • Must have the ability to obtain and maintain a valid U.S. passport, accept customer furnished quarters for a period up to 90 days away from primary work location and comply with mobility requirements and meet medical requirements and vaccinations for worldwide travel.

  • Have the ability to obtain and retain Special Program access clearance within 365 days from submission is a condition of employment.

Preferred Qualifications:

  • Experience in formal aircraft maintenance training

  • Experience in standing up and sustaining new operations and areas to support operational or training organizations.

  • Experience in leading effective teams to complete mission objectives. Proficiency in risk mitigation techniques and process improvement and efficiency modifications.

  • Experience identifying and procuring consumables, HAZMAT, tooling, and spare parts required for specific operations.

  • Experience managing programs, to include: Tool control, HAZMAT, Tech Data, PMEL/TMDE calibration, and SE Inspections.

  • Experience in equipment management and related configurations.

  • Management of maintenance data integrity program.

  • Skilled at managing review processes for released engineering data and coordinating changes with engineering, quality, support, and engineering data control activities.

  • Experience drafting Basis of Estimate (BOE) & Request for Proposal/Information documents.

  • Experience establishing baseline & re-baseline of labor, materials, and Other-Direct Costs (ODC’s) for statement of work efforts and proposals.

  • Experience forecasting manpower requirements, creating staffing plans, and creating material Bill of Materials (BOM) to support future work efforts.

  • Experience drafting process management guides, and creating work instructions. Data Ascension Library experience.

  • Experienced with Earned Value Management System (EVMS), Variance Analysis Reports, and EAC reviews.

  • Possess an active, in-scope DoD Top Secret security clearance.


Salary Range: $98,800 USD - $148,200 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.

Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.