Computer Operator 3

Requisition ID: 20023193

  • Category IconCategory: Information Technology
  • Location IconLocation: Albuquerque
  • Citizenship IconUS Citizenship Required for this Position: Yes
  • Clearance IconClearance Type: Position of Public Trust
  • Telecommute IconTelecommute: No –Teleworking not available for this position
  • Shift IconShift: 2nd Shift
  • Travel IconTravel Required: No
  • Positions IconPositions Available: 1

Discover careers that change the world and further advancements in defense, technology, and engineering today at Northrop Grumman. Use your experience to grow your career and support our global customers with the technology, systems, and solutions they need to enable their missions on the front lines and secure our world every day. With Northrop Grumman, you will discover a culture built on diversity, respect, and above all teamwork. Together with our group of experts across the technical spectrum, you will discover opportunities to make a difference in our world and start solving some of the world’s most critical problems in the most innovative ways.
Northrop Grumman Defense Systems sector is seeking a Computer Operations . This position is located in Albuquerque, NM.
The ALECS system is the federally certified system used by the Alabama Department of Human Resources (DHR) to locate absent parents, establish paternity/support, collect and disburse child support payments, enforce child support agreements, and review case situations.  It operates in support of the DHR Child Support Enforcement Program to meet the automation requirements mandated by the U.S. Department of Health and Human Services, Administration for Children and Families Office of Child Support Enforcement.
Roles and Responsibilities
Under general supervision, the Computer Operator is expected to perform the following tasks:
•           Monitor and run z/OS operating systems using the z/OS master console.  This includes monitoring online systems, CICS and TSO, running batch systems including restart/rerun procedures, performing scheduled work, and reporting and logging all batch production failures.
•           Provide first line support for network troubleshooting, monitoring and reporting.
•           Follow problem monitoring and escalation procedures
•           Perform daily system checks
•           Execute the ALECS batch schedules on a daily basis (may set or revise schedules as requested)
•           Observes equipment and console control panels to detect operator messages, error indicators, faulty output, or machine stoppage
•           Restart jobs as directed
•           Document and communicate problems and issues that occur during the support hours in accordance with the defined procedures
•           Review, troubleshoot, and respond to events reflected in various management tools
•           Monitor the TIERS environment (i.e., up/down/alerts) and performance i.e., storage capacity and utilization)
•           Escalate issues involving performance of the operating environment
•           Perform “touch labor” maintenance functions as requested / scheduled through Work Orders and/or Incident Tickets to perform changes and installations per documented specifications (i.e., cable changes, rack mount components, verify operational, and escort 3rd party hardware technicians)
•           Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure
•           Supports additional customer systems and environments as required
•           Perform help desk/call center tasks
•           May perform clerical work incidental to operations such as labeling tape containers, maintaining production records, replenishing stock items, and distributing output materials

Basic Qualifications: 
  • Must have experience with a batch job scheduling package
  • Must have a HS degree and 4 years of related experience
  • Experience working in a mission critical, 24/7 environment
  • Experience working with a network monitoring tool
  • Understanding of principles, practices, and administration of technical data center related issues
  • Experience using a problem ticketing system
  • Commitment to customer service excellence and teamwork
  • Self-motivated, willing to jump in and take initiative when problems or issues arise without being prompted
  • Must be a US Citizen
Preferred Qualifications: 
Experience with the following monitoring/ticketing tools:
  • Verizon Virtual Contact Center (VCC)
  • Remedy OnDemand (RoD)
  • Experience with IBM mainframe – z/OS
  • CA-7, CA-11, CA-1.


Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.


Did you know?

We offer an array of benefits to give you the support you need, including matching 401K, tuition assistance, health insurance and wellness options, coaching, mentoring and more.