IT Service Manager

Requisition ID: R10011643

  • Category IconCategory: Program Management
  • Location IconLocation: Cheltenham - GLS, United Kingdom
  • Citizenship IconCitizenship Required: United Kingdom Citizenship
  • Clearance IconClearance Type: Developed Vetting (DV)
  • Telecommute IconTelecommute: Yes- May Consider Occasional/Part-Time Teleworking for this position
  • Travel IconTravel Required: Yes, 10% of the Time
  • Positions IconPositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Job Description

Are you experienced in IT Service Management and want to join a leading team within an evolving and dynamic organisation?

Due to a number of recent successes, we are growing our Service Management team with creative and ambitious talent. The role of the Service Management team is to improve the quality, effectiveness, and efficiency of delivering IT services to our customers and business functions. The IT Service Manager role will encompass responsibility for several key practices within our Service Management frameworks.

How you will make a difference

As an IT Service Manager you will play a key role in focusing on the whole life of Service Delivery, from designing to developing to delivering and operating. You will need to be able to interact with individuals at all levels within our organisation and within that of our clients, and influence without authority. Experience of mentoring or line management would be advantageous.

You will be responsible for ensuring that the services we provide to our customers are managed professionally, dynamically and continually evolving to deliver service improvements and meet contractual service level agreements.  

Key criteria required...

  • Proven experience in a traditional ITIL Service Management role or function, demonstrating strong customer service orientation.
  • Keen to evolve ways of working to incorporate the latest ITIL best practices alongside Agile and DevSecOps methodologies. 
  • Ability to be calm and work effectively whilst under pressure.
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities, with a keen attention to detail.
  • Commitment to working as a member of a team which responds flexibly to changing pressures and demands.
  • Excellent communication and interpersonal skills
  • Knowledge of cloud-based architectures and platforms from a service perspective
  • Be able to support business development through contributions to customer proposals
  • Have a good understanding and experience of common tools such as MS Office suite, Confluence, Jira, Sharepoint, MS Teams, Webex etc.)
  • ITIL certified to Foundation or above
  • Experience and knowledge of ISO20000 and ISO27001

    You will enjoy a growing career as we work collaboratively to innovate the world of security.

    Additional information for your consideration...

  • You must be able obtain and hold UK Government clearances
  • Looking for flexibility? Speak to us at application stage to see what is possible.
  • Opportunities exist across the UK to enhance your career progression

Looking for flexibility? Talk to us at the application stage about what may be possible.

Clearance requirements: The post-holder must be able hold and maintain UK Government clearances


Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.

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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.

Did you know?

We offer an array of benefits to give you the support you need, including matching 401K, tuition assistance, health insurance and wellness options, coaching, mentoring and more.