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Desktop Support Engineer

Requisition ID: R10063126

  • Category IconCategory: Information Technology
  • Location IconLocation: Cheltenham, Gloucestershire, United Kingdom
  • Citizenship IconCitizenship Required: United Kingdom Citizenship
  • Clearance IconClearance Type: Security Check (SC)
  • Telecommute IconTelecommute: Yes-May consider hybrid teleworking for this position
  • Travel IconTravel Required: Yes, 10% of the Time
  • Positions IconPositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

About the Opportunity:  

Due to business growth and to supplement major non-recurring projects, a dedicated person is required to support the EMEA customer base at Cheltenham and be a member of the Service Desk. Providing end-user services, including help desk and technical support services.

Your Benefits:

  • Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have.

  • Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments.
  • Employee Incentive Programme – exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel

  • Career Development – opportunity for ongoing professional development and career growth opportunities

Your Responsibilities: 

1. Provisioning of end-user services, including help desk and technical support services. Ensure that all requests from users are logged, updated and closed in line with operational level agreements.

2. Install, configure and deploy computer system hardware and software including but not limited to operating system and application software. Troubleshooting of end user hardware, software and peripheral devices.

3. Administer and maintain end user accounts, permissions, and access rights.

4. Provide technical, operational and training support to departmental personnel for all computer related equipment, peripherals, accessories and components.

5. Practice asset management for IT hardware, software, and equipment. Maintain hardware/software inventory

Your Experience

1. Exceptional communication skills, ability to write technical documents.

2. An engaging and 'can do' attitude with a willingness to learn on the job.

3. Ability to work individually or as part of a team.

4. Ability to multi-task, work under pressure and to tight deadlines.

5. Knowledge of SCCM, Active Directory, Exchange and Collaboration tools – Zoom, Webex and MS Teams.  Windows 10, Microsoft Office 2016 and M365, Microsoft SharePoint 2013, Skype for Business

We are the face of Enterprise Services in Northrop Grumman and provide a friendly, customer focused service for our customers to ensure their business needs are met to delivery the companies goals and mission.

You will be part of a team that drives customer satisfaction and continuous service improvement across the EMEA regions, providing firat class service to agreed service level agreements.  You will have the opportunity work and grow within the team, learning from highly technical and qualified prefessionals.

We believe that creating a team that values diversity and fosters inclusion is essential to great performance. We know the best ideas come from diversity of thought, background, perspective, culture, gender, race, age and many other elements. We welcome candidates from all backgrounds and particularly from communities currently under-represented within our industry. We treat everyone with respect and foster safe and inclusive environments.

About Our Responsibilities:

Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We’ll give you space to develop your career, where your ideas can shape the future of our dynamic business. 

We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do.

How to Apply:

Interested in our opportunity?

Yes – then simply submit your application online. Your application will be reviewed by one of our expert recruiters who’ll then respond advising you of the outcome and next steps for successful candidates.

Possibly, I’d like to find out more – then connect direct with lauren.watkins@euro.ngc.com, our recruitment business partner who will be happy to support you with any enquires.

Background checks and potentially security clearance form part of the recruitment process, our team will inform you of the procedures when required.

Northrop Grumman UK:

Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers.

Find out more: https://www.northropgrumman.com/careers/job-search-united-kingdom/

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Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.


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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.


Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.