PC Network Support Technician 3/4

Northrop Grumman Enterprise Services is seeking a qualified PC Network Support Technician level 3 or level 4. This position will be located in San Diego, CA. Job responsibilities will include, but not be limited to the following:

• Provide technical support to business area management and staff for personal computer systems software, hardware, peripheral equipment, and network connectivity.
• Provide technical support to a high demand working environment (Manufacturing / Shop Floor)
• Install, configure, and troubleshoots desktop systems, workstations, and network connectivity issues.
• Install, troubleshoot, service and repair servers, and network equipment such as modems, multiplexers, related PC software, telephones, cables, and connectors.
• Instructs users in the use of personal computers and networks.
• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
• Provide Windows systems management.
• Provide local Windows and file Server administration.
• Provide enclave environment support.
• Provide basic network administration.
• Work with software vendors to support third party applications.
• Provide software packaging/installation support.
• Provide on call support during critical launch times and/or production-impacting incidents.
• Performs security audits/institute changes to ensure compliance with security standards.
• Must have the ability to perform root cause analysis for complex issues and document technical solutions.
• Provide any technical support above and beyond the Tier1/2 support vendor.
• Monitor ticket queues to ensure SLAs are met.

Basic Qualifications for Level 3

• Associate's degree with and 3 years of experience, or a High School Diploma or equivalent and 5 years of experience may be considered in lieu of a completed 2-year degree.
• Current CompTIA A+, or Network+, or Security+ certification, or the ability to obtain certification within 6 months of hire date.
• Must have Manufacturing / Shop floor experience.
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Experience in Active Directory configuring user and computer accounts.
• Ability to lift equipment weighing up to 40 lbs.
• Ability to work after hours and weekends as needed.
• Must be willing to occasionally travel.

Basic Qualifications for Level 4

• Associate's degree with and 6 years of experience, or a High School Diploma or equivalent and 8 years of experience may be considered in lieu of a completed 2-year degree.
• CompTIA A+, Network+, or Security+ certification is required on Day 1 of employment.
• Must have Manufacturing / Shop floor experience.
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Experience in Active Directory configuring user and computer accounts.
• Ability to lift equipment weighing up to 40 lbs.
• Ability to work after hours and weekends as needed.
• Must be willing to occasionally travel.

Preferred Qualifications:

• Bachelor's degree in relevant discipline.
• Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).
• Advance knowledge in Active Directory configuring user and computer accounts.
• Proficiency in remote administration and troubleshooting of desktop PC’s.
• Proficiency in Visio, Project, and PowerShell.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.