Northrop Grumman (DoD SkillBridge) - PC Network Support Technician 2
Requisition ID: R10100317
- Category: Information Technology
- Location: Rolling Meadows, Illinois, United States of America
- Citizenship required: United States Citizenship
- Clearance Type: Secret
- Telecommute: No- Teleworking not available for this position
- Shift: 1st Shift (United States of America)
- Travel Required: No
- Positions Available: 2
NG- Military Internship Program Description:
As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation’s military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman’s 90,000 employees self-identify as veterans, and more than 1,600 are reservists.
The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29. The NG-MIP program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. The Northrop Grumman Military Internship Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as active-duty service members.
Responsibilities for this internship position are:
Northrop Grumman Corporation (NGC) has developed the Northrop Grumman – Military Internship Program (DoD SkillBridge) utilizing the DoDI guidance for SkillBridge. During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program.
Goals – Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Interns will serve as a pipeline for high-speed, motivated military candidates into NGC.
Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission “Defining Possible” on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities.
Outcome – Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team.
DoD SkillBridge Eligibility:
Has served at least 180 days on active duty
Is within 12 months of separation or retirement
Will receive an honorable discharge
Has taken any service TAPS/TGPS
Has attended or participated in an ethics brief within the last 12 months
Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.
Northrop Grumman Enterprise Services is seeking a well-qualified PC - Network Support Technician to join our team of qualified, diverse, and dynamic team of technical professionals. This position will be located in Chicago, IL.
Responsibilities include, but not limited to the following:
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups
Instruct and assist users in the use of personal computers and networks. Investigates information, network, and communications needs of users. Maintains trouble logs.
Complete paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
Coordinate with users, program staff, server administrators, network engineers, and customer and IT management.
Review the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.
Work with system administrators and other staff to resolve support issues, escalating where appropriate.
Participate in new installations, testing and special projects as needed.
Spend significant portions of the day away from the desk supporting users and moving equipment.
Exhibit good communication skills, an energetic approach, and patience with customers.
Lift equipment weighing up to 40 pounds.
Work after hours and weekends as needed.
The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels.
High School diploma (or equivalent) and 4 years experience OR Associate's degree and 2 years of experience.
Must have IAM Level I certification (ex: Security+ CE) or greater or ability to obtain with 6 months of start date
Must have experience with Microsoft products such as Windows Desktop OS, Office Product Suite.
Must have an Active, In-Scope DoD Secret Security Clearance or higher that has been granted / renewed within the past 6 years.
Must have the ability to be cleared to special access programs
Associate's degree in a related discipline
Proficiency in remote administration and troubleshooting of desktop PCs.
Active Top Secret clearance.
CompTIA Security + Certification.
The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
What's great about
- Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
- Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
- Enjoy benefits like work-life balance, education assistance and paid time off.
Did you know?
Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.