PC Network Support Technician 2

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

Northrop Grumman Enterprise Services is seeking a well-qualified Desktop PC Tech for a classified government program at the Iuka, Mississippi facility. Individual will perform the following duties on a day to day basis in support of the program. 

•              Provides technical support for computers and associated networks. 

•              Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.  Connects personal computers and terminals to existing data networks.  Performs basic PC setups.

•              Instructs and assists users in the use of personal computers and networks.  Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.  Maintains trouble logs. 

•              Completes paperwork and other tasks needed to satisfy Security requirements.  Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.  Works with Security to remediate classified data spillage incidents.

•              Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.

•              Reviews the trouble ticket queue to identify issues that need to be addressed.  Works through the ticket queue without intervening management direction (self-motivated).  Resolves tickets within established SLAs.  Raises issues that require management attention or involvement.

•              Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

•              Works with system administrators and other staff to resolve support issues, escalating where appropriate.

•              Participates in new installations, testing and special projects as needed.

•              Spends significant portions of the day away from the desk supporting users and moving equipment.

•              Exhibits good communication skills, an energetic approach, and patience with customers.

Basic Qualifications

The following are minimum qualifications for this position.  All must be satisfied to be considered:

• AA or other 2 year degree in related discipline and 1 year of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement
• Active DoD secret clearance with investigation within last 6 years
• Ability to obtain and maintain access to Special Access Program
• US citizen

•      Proficiency in Microsoft products such as Windows Desktop OS, Office Product Suite

•      Current. Security + CE or other DoD 8570 equivalent certificate

•      Must be able to lift up to 40 pounds

Preferred Qualifications

 Candidates with these desired skills will be given preferential consideration:

•   Bachelors of Science or other technical based degree

•   DoD Top Secret clearance

•    CompTIA A+ or Network+ Certification

•    Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell

•    Experience with zero and/or thin client devices

•    Experience in Active Directory configuring user and computer accounts

•    Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

•    Experience supporting VMware VDI (Virtual Desktop Infrastructure)

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.