PC Network Support Tech 3/4

Northrop Grumman’s Chief Information Office is seeking a motivated PC Network Support Technician in the Oklahoma City area ready to gain and apply enterprise-wide experience to ensure the security, reliability, and availability of multiple systems/platforms in support of our Nation's defense. 

Roles and responsibilities include, but are not limited to:  

• Providing technical support for Windows systems and associated networks.

• Installing, troubleshooting, servicing, and repairing personal computers, PC applications, network cables and connectors.

• Instructing and assisting users in the use of workstations and networks.

• Installing, upgrading/patching, monitoring, problem resolution, and configuration management of systems.

• Developing and documenting technical processes and procedures as needed.

• Providing backup and recovery services; managing file systems and disk space; and managing virus protection on a routine basis.

• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.

• Coordinating actions with users, IT staff, server administrators, network engineers, and IT management.

• Recommending and implementing system/process enhancements to improve performance and reliability of the system.

• Reviewing trouble ticket queues to identify issues that need to be addressed.

• Working through the ticket queue without intervening management direction (self-motivated).

• Resolving tickets within established SLAs and raising issues that require management attention or involvement.

• Establishing and maintaining high levels of customer satisfaction.

• Participating in new installations, testing and special projects as needed.

• Exhibiting good communication skills, an energetic approach, and patience with customers.

• Lifting equipment weighing up to 40 pounds.

• Ability to work after hours and weekends as needed.

This position may be filled at a higher level based on the qualifications listed below.

Basic Qualifications for a Level 3:

• High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience.

• IAT Level II certification (ex. Security+ CE) or greater.

• Active DoD Secret clearance.

• Ability to be cleared to special access programs.

• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

• Experience with technical standards, principles, theories, concepts and techniques.

• Experience providing solutions to a variety of technical problems of increasing scope and complexity as assigned

 
Basic Qualifications for a Level 4:

• High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience

• IAT Level II certification (ex. Security+ CE) or greater.

• Active DoD Secret clearance.

• Ability to be cleared to special access programs.

• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

• Experience with technical standards, principles, theories, concepts and techniques.

• Experience providing solutions to a variety of technical problems of increasing scope and complexity as assigned.

Preferred Qualifications:

• Bachelor of Science or other technical based degree.

• DoD Top Secret clearance.

• Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments

• Experience installing, configuring, and maintaining computer hardware in a networked enterprise environment

• Networking experience, including subnets, routing and VLANs

• Proficiency in remote administration and troubleshooting of desktop PCs

• Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager to manage enterprise systems, settings, and services

• Experience using Powershell to manage enterprise systems, settings, and services

ESCSO

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.