Security Coordinator 3

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

This position is located in the Enterprise Security Shared Services (ESSS) organization in Irving, TX. ESSS is responsible for the processing and maintenance of DoD security clearance records for Northrop Grumman cleared personnel. This role works under the direction of the Industrial Security Analyst Team Lead to provide ongoing support to the Personnel Security Clearances process.
 

Essential Functions:

• Support the following personnel security clearance transactions: initial requests, transfers, conversions, upgrades/downgrades, and periodic re-investigation.
• Utilize the relevant personnel security systems (JPAS/DISS, SCUS, ESIS, e-QIP) as required to support personnel security clearance transactions.
• Review relevant documents for completeness and accuracy. - Collect, track, analyze, and report investigation status on a frequent basis.
• Utilize the Security Shared Service call center tools (case management system, IVR, knowledgebase, Agent Dashboard) to provide excellent customer service to internal and external customers.
• Respond to customer inquiries (email, phone calls, etc.), maintain applicant information and investigation history in multiple databases. - Fingerprint applicants, and conduct other duties to support team initiatives.

Basic Qualifications:

• High School diploma and 4 years of experience, or equivalent experience will be considered years additional education and/or experience
• Ability to work on site in Irving, TX - this cannot be performed virtually
• Ability to obtain and maintain an active SECRET security clearance is required
• Ability to work within 7:00 AM – 6:00 PM CST, Monday thru Friday
• Proven customer service, teamwork and process improvement skills
• Ability to solve problems by utilizing training, knowledge, tools and analytical skills
• Ability to interact with a variety of customers, partners, vendors, management and employees
• Confident phone presence and exceptional customer service skills
• Accurate and complete documentation skills utilizing case management systems and Microsoft products
• The candidate must be an experienced security professional with strong leadership and interpersonal skills.

Preferred Qualifications:

• Active Top Secret security clearance
• Previous Industrial Security experience, preferably with security clearance processing (SF86, eQIPs)
• Previous experience interacting with customers in a call center/ service center environment
• Experience using telephony systems and case management systems
• Experience with a Case Management system or related Personnel Security databases such as JPAS/DISS and SIMS
• Computer literate and current on new technology such as Microsoft Office suite

Salary Range: $44,000 USD - $73,300 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.