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Product Support Manager 1- Yorktown, VA

Requisition ID: R10067494

  • Category IconCategory: Technical Support
  • Location IconLocation: Yorktown, Virginia, United States of America
  • Citizenship IconCitizenship Required: United States Citizenship
  • Clearance IconClearance Type: Secret
  • Telecommute IconTelecommute: No- Teleworking not available for this position
  • Shift IconShift: 1st Shift (United States of America)
  • Travel IconTravel Required: No
  • Positions IconPositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman is seeking a Product Support Manager in Yorktown, VA. In this role you will be responsible for daily operations of a team or work unit (direct supervision of the staff, assignment of work, schedules, day to day workflow, and operating costs). Responsibilities include: cost, schedule, and technical performance of a specific unit or work package on a large system development-type contract or broad responsibility for all aspects of program performance on a delivery order or small technical services-type contract. In addition;

  • Manages a team of 5 or more individuals and delegate work assignments

  • Reports directly to the Technical Program Manager on issues related to program performance

  • Creates goals, perform mid-term coaching and end of year evaluations

  • Evaluates employee merit at end of year

  • Manages all schedule maintenance of equipment in a production environment to preclude impact to production needs

  • Manages the customer calibration of torque wrenches, gauges, meters, circuit cards and evaluates the inventory to support fallout and customer needs

  • Orders spares to maintain required needs

  • Research correct material to replace items that are not supported by the onsite/offsite calibration laboratories

  • Submits waivers to the government for process improvements to current worker maintenance procedures

  • Submits waivers to the government for out of norm processing

  • Interfaces directly to the customer’s Commanding Officer on a weekly basis of down equipment and expected return to service status

  • Creates contract required monthly reports and submits to Technical Program Manager for submission to government

  • Creates requisitions, interviews, and hire for vacancies within the test equipment work center

  • Tracks qualifications of current full-time employees within work center to ensure qualified technicians are performing to current standards

  • Reviews all maintenance printouts to ensure all quality objective evidence has been met prior to retuning equipment to customer

  • Perform training per the customer requirements utilizing self-developed Micro-Soft Power Point software

  • Track employee required and customer required training and ensuring completions within the desired period

  • Be able to understand electro/mechanical systems

  • Be able to organize and collectively manage spare parts in accordance with Customer required Quality Manual requirements

Basic Qualifications

  • Bachelor's Degree (/BA) and 6 years, or Master’s and 4 years’ experience; in lieu of a degree, and additional 4 years of experience is required – 14 years total experience for in lieu of degree ​BS

  • Supporting U.S. Government contracts and customers and/or project management in other industries

  • At least 5 years of experience in a leadership role leading a team of individuals in various roles

  • Must be versed in Microsoft products such as Outlook, Word, Excel, Access, Power Point, MS TEAMS

  • Must be able to achieve Government Ordnance Qualifications to a level of Team Leader level

  • Must be able to pass an annual Arms, Ammunition and Explosive screen by the customer to validate unescorted presence within the customer facility, customer validates 13 elements to include financial indebtedness, allegiance to the United States of America, drug use, etc.

  • Must be a US Citizen with an Interim or Active Secret/Top Secret security clearance to start

Preferred Qualifications

  • Have an Associate degree, Bachelor’s Degree and/ or master’s degree from an accredited university in electro/mechanical discipline

  • Recognize customer requirements and be able to adapt schedules, effectively communicate and resolve any Customer scheduling conflicts in a professional manner and provide alternative solutions

  • Experience in root cause analysis and developing corrective actions to prevent further occurrences and implementing action plan

Salary Range: $89,800 USD - $134,800 USD
Salary Range 2: $0 USD - $112,300 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.

Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.