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Principal Field Service Representative/Sr. Principal Field Service Representative

Requisition ID: R10097290

  • CategoryCategory: Engineering
  • LocationLocation: Aurora, CO, USA
  • Citizenship RequirementsCitizenship Required: United States Citizenship
  • Security Clearance TypeClearance Type: Top Secret
  • TelecommuteTelecommute: No- Teleworking not available for this position
  • ShiftShift: 1st Shift (United States of America)
  • Travel RequirementsTravel Required: Yes, 25% of the Time
  • Relocation AssistanceRelocation Assistance: Relocation assistance may be available
  • Number of Positions AvailablePositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Space Systems is seeking a Principal Field Service Representative/Sr. Principal Field Service Representative.

What You’ll Get to Do:

This position will be based out of Aurora, CO, with a Long-Term Domestic Assignment to Joint Base Lewis-McCord (JBLM) in Washington State for approximately 24 months with approximately 2 months in Aurora for training.  This Domestic Assignment can be accompanied by dependents.  The position specifically is for an Engineering Field Service Representative (FSR) to be embedded with a US Army unit at JBLM.  

The FSR will provide direct support to a prototype system delivered to the U.S. Army. The Tactical Intelligence Targeting Access Node (TITAN) will replace functions from existing programs to bring Intelligence data to tactical units, and employ cutting edge Artificial Intelligence and Machine Learning to partially automate the development of targeting solutions. The FSR will be embedded with the unit and be the system subject matter expert, providing training on the system hardware and software, as well as supporting the Soldiers in the unit with systems operations, employment, and routine maintenance. The Army’s intent is for Soldiers to be the primary operators and maintainers of the system, with the FSR providing training and assistance as needed to keep the system fully mission capable. The FSR will have reach-back support to the Northrop Grumman factory in Aurora, CO for higher levels of support as needed. 

Basic Qualifications for a Principal Field Service Representative:

  • Must possess an active Top Secret Clearance, with eligibility to be read-on for SCI Access, and must be willing to pass and maintain a Polygraph if needed
  • 5 Years of relevant experience with a Bachelor’s degree; 3 Years with Master’s degree; 0 Years with a PhD. An additional 4 years of relevant experience may be considered in lieu of a degree.
  • Ability to operate, maintain, and troubleshoot all of the following:
    • Hardware: antennas, both trailer mounted and on-ground; HPE servers; client workstations; routers and switches; associated power and communications cables
    • Software & Operating Systems: VMware (including ESXi, vSAN, and Horizon); Windows Server 2019; Red Hat Enterprise Linux; Windows 10; Cisco IOS; and be familiar with Active Directory, DNS, and DHCP 
  • Familiarity with the configuration and filling of encryption devices
  • Ability to coordinate for and support external interface integration, connection to network points of presence, and checkout/confirmation testing efforts
  • Able to apply operating system and software patches & updates on all prototype software and operating systems either independently or with reach-back support
  • Willing to work flexible hours, to include weekends, nights, and/or holidays when required to meet Unit Operations and Training Requirements; may include travel of up to six (6) months in duration to training sites in the continental U.S. (CONUS) and the Pacific Command (PACOM) Theater of Operations
  • Meet the requirements of DoD 8570.1-M at the IAT II or IAT III Level
    • Must have one of the following Information Assurance (IA) baseline certifications and be current with Continuing Education (CE) requirements: CCNA Security, GSEC, Security+ CE, SSCP
    • Must have at least 40-hours of documented training in two or more of the following computing environments: 
      • VMware version 6, Data Center Virtualization (ESXi, etc.)
      • Microsoft Windows Server
      • Linux Servers
      • Cisco Networks

Basic Qualifications for a Sr. Principal Field Service Representative:

  • Must possess an active Top Secret Clearance, with eligibility to be read-on for SCI Access, and must be willing to pass and maintain a Polygraph if needed
  • 9 Years of relevant experience with a Bachelor’s degree; 7 Years with Master’s degree; 4 Years with a PhD. An additional 4 years of relevant experience may be considered in lieu of a degree.
  • Ability to operate, maintain, and troubleshoot all of the following:
    • Hardware: antennas, both trailer mounted and on-ground; HPE servers; client workstations; routers and switches; associated power and communications cables
    • Software & Operating Systems: VMware (including ESXi, vSAN, and Horizon); Windows Server 2019; Red Hat Enterprise Linux; Windows 10; Cisco IOS; and be familiar with Active Directory, DNS, and DHCP 
  • Familiarity with the configuration and filling of encryption devices
  • Ability to coordinate for and support external interface integration, connection to network points of presence, and checkout/confirmation testing efforts
  • Able to apply operating system and software patches & updates on all prototype software and operating systems either independently or with reach-back support
  • Willing to work flexible hours, to include weekends, nights, and/or holidays when required to meet Unit Operations and Training Requirements; may include travel of up to six (6) months in duration to training sites in the continental U.S. (CONUS) and the Pacific Command (PACOM) Theater of Operations
  • Meet the requirements of DoD 8570.1-M at the IAT II or IAT III Level
    • Must have one of the following Information Assurance (IA) baseline certifications and be current with Continuing Education (CE) requirements: CCNA Security, GSEC, Security+ CE, SSCP
    • Must have at least 40-hours of documented training in two or more of the following computing environments: 
      • VMware version 6, Data Center Virtualization (ESXi, etc.)
      • Microsoft Windows Server
      • Linux Servers
      • Cisco Networks

Preferred Qualifications

  • 5 or more years of operational experience supporting and maintaining RF antennas in a multi-INT environment, including imagery/GEOINT
  • Hold VMware VCP-DCV, version 6 or newer certification and at least 1 other of the following:
    • Microsoft: MCSA Windows Server 2012 or MCSA Windows Server 2016
    • Linux: Linux+, LPIC-1, or Red Hat Certified Systems Administrator
    • Cisco Certified Network Associate (CCNA)
  • The ideal candidate would have the training, skills, knowledge, and capabilities of an Army 35T30 (Military Intelligence Systems Maintainer/Integrator), or a 353T (Intelligence Systems Maintenance & Integration Technician)


Salary Range: $82,400 USD - $123,600 USD
Salary Range 2: $102,200 USD - $153,200 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.



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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.


Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.