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Manager of Product Support 2

Requisition ID: R10076855

  • CategoryCategory: Engineering
  • LocationLocation: Elkridge, MD, USA
  • Citizenship RequirementsCitizenship Required: United States Citizenship
  • Security Clearance TypeClearance Type: Secret
  • TelecommuteTelecommute: Yes-May consider hybrid teleworking for this position
  • ShiftShift: Days (United States of America)
  • Travel RequirementsTravel Required: Yes, 25% of the Time
  • Relocation AssistanceRelocation Assistance: Relocation assistance may be available
  • Number of Positions AvailablePositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Job Description:

Northrop Grumman Mission Systems seeks a candidate to lead a team of technical instructors and/or writers in the Technical Data and Training organization.

The successful candidate will lead high-performing team(s) to develop technical documentation and training products for advanced military systems. These include radars for International Programs, F-22, Joint Strike Fighter, F-16, B-1B, AWACS, MESA, G/ATOR, and UAV systems such as STARLite and VADER. The successful candidate possesses strong leadership skills and is an effective communicator and problem solver who can develop and maintain good working relationships with internal and external stakeholders. She/he will operate in a team environment and collaborate across sector business areas as required to accomplish program and department goals. 

This dual-role manager will have administrative responsibility for 10-15 employees and will perform productive work on programs. The direct program work is estimated at 80% and may include IPT leadership with CAM responsibilities, consulting, proposal support, or any other appropriate technical function. 

Roles and Responsibilities:

  • Review Statements of Work (SOWs) and provide functional inputs for proposals, including cost estimates, Basis of Estimate, assumptions, technical volume write-ups, schedules, spend plans, risk, opportunity, etc.
  • Support contract negotiations, as required
  • Plan, coordinate, schedule, lead, assign, and manage personnel to accomplish tasks
  • Ensure that projects are completed on schedule and within budget
  • Report status and concerns to program management, as required
  • Anticipate and mitigate program execution problems
  • Document meeting action items and decisions accurately
  • Review and approve expense reports
  • Identify and propose innovative approaches and solutions to improve processes
  • Discuss opportunities for new or follow-on business with PMO
  • Coordinate with Talent Acquisition for hiring employees and/or subcontractors
  • Guide employee development (training, mentoring, career guidance, goal setting, etc.)
  • Conduct employee performance evaluations and recommend compensation changes
  • Disseminate and communicate company and departmental policy to direct reports
  • Perform workforce planning and forecasting
  • Participate in strategy and vision development and implementation
  • Travel domestically or internationally, as required, to conduct business


Basic Qualifications:

  • Bachelor’s degree with a minimum of 12 years of experience or equivalent military experience
  • 5 years of experience developing military training curricula and conducting training
  • 5 years of experience leading and managing military training and/or technical manual programs, including cost estimating and accounting, planning, scheduling, staffing, reporting, coordinating, and directing all aspects of a project from inception through completion
  • Excellent oral/written communication skills
  • Persuasive presenter to technical and non-technical audiences
  • Experience in coordinating activities and facilitating communications between various groups of stakeholders, i.e., internal teams, customer teams, and management
  • Self-motivated, customer-oriented, strategically minded, team player and leader
  • Effective leadership skills
  • Agile in adapting to requirements and developing alternative methods, collaborating with business leaders to influence strategies, and responding effectively to changing events and competing priorities
  • Possesses DoD Secret clearance with ability/willingness to obtain higher clearance, if required
  • U.S. Citizenship

Preferred Qualifications:

  • 5 years of experience developing military technical manuals
  • TS/SCI clearance
  • Expert-level knowledge of the roles, responsibilities, and underlying methods necessary to develop technical data and/or training products.
    • Relative to training products, experience encompasses awareness of ISD (Instructional System Design), military standards and practices to analyze, design, develop, implement, and evaluate courseware, and use of multimedia in the development and conduct of training – augmented and virtual reality.
    • Relative to technical data products, experience encompasses awareness of a range of military and commercial specifications and delivery formats ranging from page-based to database-driven modular content.

Salary Range: $141,100 USD - $211,700 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.

Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.