PC Network Support Technician 1/2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Global Operations Security is seeking a well-qualified PC Network Support Technician to join its dynamic team of technical professionals in the Redondo Beach area. 

Roles and responsibilities include, but are not limited to:

• Resolves end user IT issues and provide end user IT services surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.

• Records, maintains, and updates records in the Incident Management system.

• Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products

• Documents and submits problem resolutions to the knowledge database to assist other Help Desk personnel with problem resolutions.

• Position requires excellent verbal and written communication skills and patience with customer

• Work after hours and weekends as needed

This position may be filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 1:

• High school diploma or equivalent

• Active DoD Secret clearance with ability to obtain and maintain a Top Secret clearance as condition of continued employment

• Ability to be cleared to special access programs

• Current DOD 8570 IAT Level II certification (ex: Security + CE) certification

• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Basic Qualifications for Level 2:

• High school diploma or equivalent and 2 years of experience OR Associate's degree and 0 years of experience

• Active DoD Secret clearance with ability to obtain and maintain a Top Secret clearance as condition of continued employment

• Ability to be cleared to special access programs

• Current DOD 8570 IAT Level II certification (ex: Security + CE) certification

• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Preferred Qualifications:

• Active Top Secret clearance

• Experience with ServiceNow service desk software

• Previous experience on an IT service/help desk providing level 1 user support

• Help Desk Professional, CompTIA A+, or other certifications in related disciplines

• Experience in providing remote support to end users utilizing remote desktop tools and performing troubleshooting over the phone

ESCSO

Salary Range: $39,900 USD - $66,500 USD

Salary Range 2: $47,600 USD - $79,300 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.