PC Network Support Technician 2/3

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman has a need for PC Network Support Technicians in our Aurora, CO location.

Roles and Responsibilities will include but aren't limited to:

• Resolves end user IT issues and provide end user IT services surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.

• Perform lower-level system updates such as account creations, phone configuration, network device registration, etc.

• Records, maintains, and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.

• Documents and submits problem resolutions to the knowledge database to assist other Help Desk personnel with problem resolutions.

This position can be filled at either a level 2 or level 3.

Basic Qualifications - Level 2:

• High School diploma or equivalent and 4 years additional education and/or related experience or Bachelors degree with 0 years experience.

• Candidates must have a current Top Secret security clearance with SCI access and a current Polygraph completed within the last 5 years to be considered

• Current DOD 8570 IAT Level II certification (ex: Security + CE) certification

Basic Qualifications - Level 3:

• High School diploma or equivalent and 6 years additional education and/or related experience, or Bachelors degree with 2 years experience.

• Candidates must have a current Top Secret security clearance with SCI access and a current Polygraph completed within the last 5 years to be considered

• Current DOD 8570 IAT Level II certification (ex: Security + CE) certification

Preferred Qualifications - Levels 2 and 3:

• Certified Help Desk Professional, MCP, MCSE, A+, Linux certified or certificates in related disciplines

• Associates degree or higher

• Strong troubleshooting abilities are a must.

• Must be customer and detail oriented and possess good decision-making ability.

• General understanding of Computing and Storage Systems and Networking

• Experienced in providing remote support to end users utilizing remote desktop tools and walking users through troubleshooting steps over the phone.

• Must possess excellent verbal and written communication skills.

• Knowledge and understanding of customer service techniques. Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.

Salary Range: $45,400 USD - $75,600 USD

Salary Range 2: $53,900 USD - $89,900 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.