PC Network Support Technician 3 - Third Shift/Weekends - Secret
Requisition ID: R10173784
- Category: Information Technology
- Location: Clearfield, Utah, United States of America
- Clearance Type: Secret
- Telecommute: No- Teleworking not available for this position
- Shift: 12 Hour Night Shift - I (United States of America)
- Travel Required: Yes, 10% of the Time
- Positions Available: 1
At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We’re looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.
IT Technicians, We Want You!
The Northrop Grumman Classified Solutions team is seeking an experienced Desktop PC Technician to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman’s Aeronautics Systems support team in Clearfield, UT.
Note: This is a 3rd shift, weekend position, requiring the selected candidate to work Friday through Sunday from 6:00 p.m. local to 6:00 a.m. local, on-site at our Clearfield, UT campus. Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site during the designated hours.
Responsibilities will include but not be limited to the following:
Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
Connects personal computers and terminals to existing data networks. Performs basic PC setups.
Instructs and assists users in the use of personal computers and networks.
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security requirements.
Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
Works with Security to remediate classified or unclassified data spillage incidents.
Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed.
Works through the ticket queue without intervening management direction (self-motivated).
Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
Resolves tickets within established SLAs.
Raises issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed.
May spend portions of the day away from the desk when supporting users and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
Route calls to product line specialists. Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Alerts management to recurring problems and patterns of problems.
Lift equipment weighing up to 50 pounds
Basic Qualifications:
High School diploma and 4 years of experience; OR an Associates degree and 2 years of experience; OR a Bachelor’s degree and 0 years of experience is required
Must have a DoD 8570 IAT level II (or higher) security certification (examples: Security+ CE)
Candidates must have a current DOD Secret level security clearance (at a minimum) in order to be considered
Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
Preferred Qualifications:
Associate’s degree
Active DOD Top Secret, SCI, or SAP/SAR access is preferred
3 years of experience with IT related hardware in a classified environment
Microsoft Certifications (MCP, MCSE or MCSA) a plus
Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
Experience with thin clients
Experience in Active Directory configuring user and computer accounts
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking
We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
What's great about
Northrop Grumman
- Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
- Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
- Enjoy benefits like work-life balance, education assistance and paid time off.
Did you know?
Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.