PC Network Support Technician 4

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Enterprise Services is looking for a PC Support Tech to provide IT and technical support to Northrop Grumman Executives, including Presidents, Corporate Officers, Vice Presidents, Directors, as well as other senior leaders and stakeholders. Located in Roy, UT the incumbent independently determines and develops approaches to solve Executive IT issues, and recommends improvements, to enhance the Executive’s IT experience and/or functionality.

The incumbent works under general direction, and minimal supervision, only. The employee will work in a fast-paced environment to resolve issues quickly and efficiently with tact and diplomacy.

Responsibilities will include, but are not limited:

• Participating in teams and activities such as voice and data move/add/change activity

• Perform administrative and operational support for executive home offices, desktops, mobile phones, tablets, multimedia/VTC devices, as well as other executive travel IT equipment

• Diagnosing and repairing IT software issues and problems, to include MS-Outlook and other Microsoft Offices software products

• We have multiple sites in the Utah area, candidate must be willing to work at each of the sites, based on the needs of the business and customer.

• Responsible for set up and maintenance of conference room environments and various A/V equipment

 

Basic Qualifications:

• Bachelor's degree with 2 years of IT experience OR Associates degree with 4 years of IT experience OR High School Diploma/GED with 6 years of IT experience is required

• Must have a minimum of 2 years of PC Desktop or Helpdesk Technical Support experience, supporting large (500+) user populations.

• Must have experience in support of corporate executives, senior leadership, or other high level decision makers

• Experienced using ServiceNow Incident Tracking and Trouble Ticketing

• Proficiency in Microsoft products such as Windows 10, M365, Outlook, Word, Excel, PowerPoint, and Visio

• Experience with hardware components such as video cards, hard drives, network adapters, and motherboards is required

• Must be able to lift up to 50 pounds

• Candidate must have the ability to obtain, and maintain, a DOD Secret level security clearance as a condition of continued employment

 

Preferred Qualifications:

• Top Secret Clearance

• The ideal candidate will have a Bachelor’s degree in Information Systems and 4 years of experience providing IT support to Executive level leadership

• Professional demeanor, to include superb verbal communication, possess a reputation of good team work, and customer service skills

• Ability to navigate stressful situations with tact and poise

• CompTia A+ or CompTIA Security + or Network+ certification would be nice to have

• - Proficiency in remote administration (VPN) and troubleshooting of desktop PCs highly desirable

• Experience in Active Directory configuring user and computer accounts

• Experience supporting VMware VDI (Virtual Desktop Infrastructure)

• Experience supporting Win10 and Bitlocker in a corporate environment HP and Dell Warranty Support Certification extremely helpful

Salary Range: $58,000 USD - $96,600 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.