IT Service Manager

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Role title: IT Service Manager

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation’s Security. Together.

Salary: £44,000 - £65,000

Role clearance type: UK-Developed Vetting (DV). Clearance required to start

Location:  Cheltenham .

About Your Opportunity:  An exciting opportunity has arisen for a DV cleared IT Service Manager to become part of our existing service management team in our Cyber & Intelligence organisation. This role is vital to the support and delivery of existing and future mission critical services for our customers.

Your Benefits:

• Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have.

• Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments.
• Employee Incentive Programme – exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel

• Career Development – opportunity for ongoing professional development and career growth opportunities

Your Responsibilities: 

1. Responsible for the management of all incidents and requests to ensure they are handled effectively to minimise negative impact to users and service operations

2. Responsible for maximising the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

3. Responsible for maintaining accurate and reliable information about the configuration of services, and accountable in providing a single source of consistent information on all services.

4. Accountable in the design of products and services helping to ensure that they are fit for purpose, fit for use, and that they can be delivered by the organization and its ecosystem.

5. Identify and explore opportunities for continual service improvements.

Your Experience -

1. Demonstrable track record of Incident, Change and Release management.

2. Experience across the service delivery lifecycle, including Service Transition.

3. ITIL v3 and v4 Qualifications.

4. Extensive experience of IT Service Management Toolsets.

5. Experience of supporting IT projects in complex and challenging environments.

Your Future Team:

1. Join a collaborative, flexible and supportive team working across the Defence and Cyber Intelligence industry.

2. Be part of the wider Northrop Grumman Service Management discipline community delivering on career development and progression.

3. Join a uniquely positioned team within the organisation which has the reach to stakeholders at all levels, creating and building strong relationships that brings enrichment to all those involved.

Quote –

“An organisation which truly understands the value creation that Service Management expertise can deliver, allowing our teams to innovatively drive continual service improvements for our Defence and Cyber customers”  @Northrop Grumman UK

About Our Responsibilities:

Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We’ll give you space to develop your career, where your ideas can shape the future of our dynamic business. 

We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do.

How to Apply:

Interested in our opportunity?

Yes – then simply submit your application online. Your application will be reviewed by one of our expert recruiters who’ll then respond advising you of the outcome and next steps for successful candidates.

Possibly, I’d like to find out more – then connect direct with TalentEnquiries@uk.ngc.com, our recruitment team who will be happy to support you with any enquires.

Background checks and potentially security clearance form part of the recruitment process, our team will inform you of the procedures when required.

Northrop Grumman UK:

Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers.

Find out more: https://www.northropgrumman.com/careers/job-search-united-kingdom/

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Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.