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Manager Product Support 1

Requisition ID: R10090028

  • CategoryCategory: Technical Support
  • LocationLocation: Melbourne, FL, USA
  • Citizenship RequirementsCitizenship Required: United States Citizenship
  • Security Clearance TypeClearance Type: Secret
  • TelecommuteTelecommute: No- Teleworking not available for this position
  • ShiftShift: 1st Shift (United States of America)
  • Travel RequirementsTravel Required: Yes, 10% of the Time
  • Relocation AssistanceRelocation Assistance: Relocation assistance may be available
  • Number of Positions AvailablePositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Put your skills to the test by pushing the boundaries of what’s possible. From global defense to sustainment and modernization to mission readiness, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you’ll have the opportunity to be an essential part of projects that will define your career, now and in the future.

Northrop Grumman Technology Services is seeking a Manager Product Support 1 to provide objective-oriented direction and work assignment to team members utilizing management guidelines & general policies. Manages a segment of a program or a function with responsibility for the direct supervision/management of the staff.


Responsibilities include:

  • Planning and program performance addressing cost, schedule, technical performance, and quality, full responsibility for all aspects of program performance on a mid-size technical services-type contract.

  • Full working knowledge of procedures and practices in a graphic environment.

  • Oversees projects and task assigned to the organizational group performed by exempt employees. Becomes involved as necessary to assist in meeting schedules or to resolve technical or operational problems. May accomplish results through exempt employees.

  • Executes department procedures that typically affect individual employees within own department.

  • Ensures that projects are completed on schedule and within budget.

  • Accomplishes results through experienced exempt employees who exercise significant latitude and independence in their assignments.

  • Functions as an advisor to unit regarding tasks, projects, and operations. Actively involved in daily operations as required to meet production schedules or to resolve complex problems.

  • Frequent contacts with internal personnel and outside customer representatives at various management levels concerning operations or scheduling or specific phases of projects or contracts. Conducts briefings and participates in technical meetings for internal external representatives concerning specifics operations.

Basic Qualifications:

  • Must have a high school diploma (or equivalent) and 8 years of relevant experience with at least 4 years of experience in graphic/illustration development for use in Interactive Electronic Technical Manual (IETM) Development. Will consider 4 years of experience with a Bachelor's Degree; Or, 2 years or experience with a Master's Degree.

  • Complete understanding and application of principles, concepts, practices, and standards for technical publications (IETM) graphic development in an operational environment.

  • Full knowledge of industry practices. Independently demonstrates the skill and ability to perform complex professional tasks.

  • Must be able to read and interpret engineering drawings, schematics, specifications, and have experience with a CPLM/CAD engineering environment.

  • Demonstrated proficiency in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint).

  • Ability to work in a dynamic environment to coordinate and schedule events to maximize efficiencies.

  • Demonstrated interpersonal and organizational skills as well as oral and written communication skills.  

  • Applicants must be willing to work a flexible work schedule to meet program milestones and support customer priorities and direct reports.

  • Must have a current DoD Secret Security Clearance with ability to maintain. The Security background investigation granting that clearance must have been completed within the last 5 years.

  • Must be able to be granted program access within 365 days from submission.

Preferred Qualifications:

  • Experience with Eagle/EPS Publishing System.

  • Working knowledge of Adobe software (Photoshop, Illustrator, and Animate) as well as PTC software (Isodraw and CREO programs).

  • Experience with CPLM.

  • Experience graphic creation utilizing XML/S1000D International Specification for Technical Publications.

  • Experience supporting certification of technical data for accuracy and incorporating changes/updates.

  • 10-14 years of experience as technical illustrator/graphic artist.

  • Experience managing teams of 10 or more direct reports.

  • Experience collaborating across different teams while developing processes and procedures.

Salary Range: $87,900 USD - $131,900 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

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What's great about
Northrop Grumman

  1. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work.
  2. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future.
  3. Enjoy benefits like work-life balance, education assistance and paid time off.

Did you know?

Northrop Grumman leads the industry team for NASA’s James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe.